You Can’t Buy Change But You Can Buy Software

Hands up who’s encountered an IT project that has been in full speed and where the questions of ”what business issue will this solve” and ”how will we know that it has been solved” were still hanging in the air in an awkward silence? Been part of one?

Maybe, when jumping in, you knew at least something about the beginnings of the project? There’s always a beginning. An idea, a conversation, benchmarking, an investment calculation. Maybe there just wasn’t – out of some obvious reason – time for analyzing the current state. Or even if there was, the initial idea was already present. And it was looking over the whole activity, like a sly and dark wizard, confident about the fact that it would be the life line when the poor people, lacking the time to concentrate on the “need to develop”, would have to have something tangible to report.

So the wizard is welcomed. And it does have some good qualities, so it’s not that difficult to set the table for it. And when we’ve got new company – he found seat between the engineer and the better-groomed businessperson – we can see that something has changed. Plus the dinner bill is bigger. So in a little while people will make acquaintance with the newcomer and this will affect us all. That then is a change. Right?

I’m just asking, if in business it is really difficult to stop at the problem, look for its causes and then look for the best solution. Why is it?

I’m just asking, if in business it is really difficult to stop at the problem, look for its causes and then look for the best solution. Why is it? Is it just business or is it us. Who made a New Year’s resolution concerning exercise, diet or smokes – and who made one on “learning to love and accept myself”? Solution before problem. Every time. It even reaches language: “I feel like a glass of wine” we say. No you don’t, you feel like wanting to be more relaxed and flowy and less critical about everything, and the wine is what you use as a solution, ignoring the fact that your problem solving is probably flawed as you don’t even notice that you are problem solving.   

It is undeniable that not having a solution is unpleasant. It is weary. Even risky, if you’re personally invested, and if you’ve put some part of your reputation into being accountable for the “problem field”. Pausing at the problem, root cause, benefits of solving the problem – business case – and only then proceeding to solution alternatives, it would be us approaching the wizard. We would find it straying on a schoolyard surrounded by many alike, looking smaller and less threatening, still ready to answer all our questions.

The path of least resistance doesn’t go along a straight line.

But as sand takes form from breezing wind on an untampered dune, we too weave as it is easier. The path of least resistance doesn’t go along a straight line. But I still have some strength left and I want to resist that force, that acute nesting instinct following the digitalization crush. Resist and take measured steps along the narrow road, together. We will endure the insecurity of not having a solution until we actually have it. And we will embrace it. Because insecurity, although often preferred to be shaken off, is like the elasticity of our cells – when it’s lost, the nutrients no longer get in.

 

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