Showing articles for keyword: Service Design

  1. Long customer relationships produce a huge amount of data. By utilising that data and combining it with a human touch, empathy, you can help your customers to solve their problems even better. To do this you should produce and refine the specific data together with your customers. The quality of data matters more than the amount of it.

    Laura Rinta-Jouppi
    by Laura Rinta-Jouppi