Writers

  • Aini Mylläri

    Aini Mylläri is an enthusiastic and people-loving consultant with experience in various operative and analytics based IT projects and a background in teaching.
  • Alf Rehn

    Alf Rehn is the Chair of Management and Organization in Åbo Akademi University. The Times called him a "star of the future", and the 2009 Thinkers 50 included him on their "Guru Radar" in their world's top 50 business thinkers listing.
  • Ari Hirvonen

    Ari Hirvonen, an Account Executive at Qentinel, is a passionate champion of customer experience. He believes that a great customer experience evokes strong feelings, and to achieve this one needs empathy with the customer and data analytics.
  • Auli Packalén

    Auli Packalén is an experienced specialist in implementing changes. She works as a Senior Consultant, and Head of Marketing & Sales at Ccea.
  • Camilla Tuominen

    Camilla Tuominen (MBA, Economics) is the CEO and co-founder of Emotion Tracker. She is a passionate startup entrepreneur who also hosts her own radio show at Radio Rapu on emotions related to worklife.
  • Esko Hannula

    Esko Hannula, CEO of Qentinel Group, has more than 25 years of experience in international management positions in software, IT and telecoms industries.
  • Hannele Kuitunen

    Hannele Kuitunen, Senior Quality Consultant at Qentinel, has a long and vast experience in different areas of Quality Assurance. She is passionate about comprehensive and proactive approach to quality specific issues and continuous improvement.
  • Immo Salo

    Immo Salo is an entrepreneur and the founder of big data company Ivorio. He has published four books focusing on cloud computing, big data and smart machines. Immo also has over 10 years of experience as a public speaker in seminars and classes.
  • Janne Vihervuori

    Janne Vihervuori, Business Lead at Bilot, helps organizations and CIOs succeed in building digital IT capabilities and platforms with his 20 years of experience in enterprise IT and SAP.
  • Jari Varjo

    Jari Varjo is driving the transformation of using information technology to create new business. He is passionately interested in decision-making and strategy.
  • Joachim von Schantz

    Joachim von Schantz, COO of Euroloan Group Plc., specialises in building Fintech capabilities and Operational governance practices.
  • Juha-Markus Aalto

    Juha-Markus Aalto, Director of Product Development at Qentinel, has made an instrumental contribution to the lean and scalable requirements model of SAFe.
  • Jukka Niemelä

    Jukka Niemelä is an entrepreneur and a project management expert. His focus is in marketing, and developing easy-to-sell and easy-to-buy product concepts for his clients.
  • Jussi Muurikainen

    Jussi Muurikainen, Development and Marketing Director at Flashnode, is an innovative new business model developer and fast mover in change management.
  • Kaisa Koskela-Huotari

    Kaisa Koskela-Huotari is a PhD student in CTF, Service Research Center at Karlstad University, Sweden and a research scientist at VTT Technical Research Centre of Finland
  • Laura Rinta-Jouppi

    Laura Rinta-Jouppi is an enthusiastic Service Designer at Suomen Tilaajavastuu Oy who has a multidisciplinary background as a pharmacist, editor and designer.
  • Leo Stranius

    Leo Stranius is acting Executive Director of the Finnish Association for Nature Conservation and a Helsinki City Councillor. He was listed among the top 100 most influential Finns by the business magazine Kauppalehti this year.
  • Maija Nikula

    Maija Nikula is the Head of Enterprise Architecture in Kone Corporation and has 15 years of experience in IT development and cross-company architectures in global organizations.
  • Marianne Tenhula

    Marianne Tenhula wants to improve the way people work, learn and make decisions through challenging the status quo and driving in the culture of experimentation. She is currently working for MIND research group.
  • Marika Pentikäinen

    Marika Pentikäinen, PhD, Project Researcher at the School of Computing, University of Eastern Finland. She has worked for 15 years in the School of Computing at the University of Eastern Finland. Her special focus has been human work activities and human factors in information system projects.
  • Marjo Sjöberg

    Marjo Sjöberg, Quality Intelligence Sales and co-founder of Qentinel, has worked with all aspects of quality on hundreds of customer projects. Marjo dreams of improving productivity by breaking down silos, finding a common language for business and IT – and getting the maximum benefit from experiences and mistakes.
  • Marko Parkkinen

    Marko Parkkinen is the founder and CEO of Seedi Oy Solutions. Marko has spent his life mastering the relationship between deciding and acting, both at work and in his spare time. While still a student, he paid for his car by winning the Finnish stud poker championships.
  • Masa Peura

    Masa Peura, the Director of New Business at OP Financial Group, is an experienced strategy leader, and he develops and implements growth strategy through own development, partnering and M&A. At the time of writing this blog, Masa worked for Sanoma Media Finland.
  • Mia Sinisalo

    Mia can´t stop marveling the wonders of digitalization, whether it is about marketing automation, Internet of Things or changes in education
  • Miika Kuoppamäki

    Miika Kuoppamäki is Managing Director of Qentinel GmbH in Düsseldorf. He is a multilingual Economist with a strong Product Development, Sales and Business Development track record from four continents.
  • Miika Soininen

    Miika Soininen is an Account Executive at Qentinel with 10 years of experience in different positions in dozens of IT projects. He believes quality and customer experience should be the starting points for projects.
  • Niko Mikkola

    Niko Mikkola, Head of Mobile Channel at OP Financial Group, has 20 years of experience in telecom and digital services business management.
  • Olli-Pekka Tuikkala

    Olli-Pekka Tuikkala has worked at Valmet/Metso for more than 25 years, initially in designing duties and subsequently in various procurement and logistics capacities before becoming Senior Service Manager for global Master Data management and standardisation.
  • Oras Tynkkynen

    Oras Tynkkynen is a former Member of the Finnish Parliament and the vice-chair of the Committee for the Future. Currently he acts as a Senior Advisor for Sitra, the Finnish Innovation Fund.
  • Peter Lindberg

    Peter Lindberg, CEO & founder of Apped, has worked in various executive positions in Finland. He has also been building offshore capabilities in Czech Republic and managing outsourcing deals in Siberia.
  • Pirkko Tavaila

    Pirkko Tavaila, M.Sc. (Econ.), works as a coach, a mentor, a public speaker and a writer. She is an internationally published author, and a board certified holistic health coach with the American Association of Drugless Practitioners and a graduate of the Institute for Integrative Nutrition.
  • Riku Sarapisto

    Riku Sarapisto is a quality advisor expert at Qentinel with over 30 years of experience in software development in process automation, telecomms, medical devices, and business process automation areas.
  • Risto Kivisilta

    Risto Kivisilta is a telecommunications specialist with a vast experience in the field of digital services, customer experience development and IT management.
  • Sami Paju

    Sami is an entrepreneur and expert in rapid non-predictive innovation processes and experimentation-driven development. He co-authors the Experimentation Manual book.
  • Taina Kovanen

    Taina Kovanen, the Head of Network Deployment in TeliaSonera, is heading the division responsible for building telecommunication infrastructure for Sonera customers. She believes that great customer experience belongs to the whole organisation.
  • Taneli Tikka

    Taneli Tikka is a serial tech entrepreneur and the Head of Industrial Internet at Tieto Corporation. Tikka was chosen as the ICT Opinion Leader of the Year in 2010.
  • Tapio Järvenpää

    Tapio ”Tapsa” Järvenpää is a project evangelist with 25 years of experience in leading projects. He rearranges organisations, their structures, and ICT to embrace change in the business landscape.
  • Teemu Laukkanen

    Teemu Laukkanen, Service Manager at LähiTapiola insurance and financial institution, is in charge of their Release Management, Quality Assurance and testing.
  • Thomas Brand

    Thomas Brand, M.Soc.Sc. & M.A., is a Business Developer at Nordnet Bank AB Finnish Branch, where he works in the cross-section of banking and brokerage.
  • Timo Liiri

    Timo Liiri, Head of Products and Processes at Fortum Markets, makes sure that their processes guarantee an outstanding customer experience.
  • Timo Nisula

    Timo Nisula is an entrepreneur, CEO of liquorice factory Kouvolan Lakritsi Oy, and a start-up investor at MyNameIsConsumer.
  • Tommi Ferm

    Tommi Ferm, a Quality Intelligence Consultant at Qentinel, is an expert in enabling better IT decision-making. He focuses on value creation and benefit realisation.
  • Toni Paloheimo

    Toni Paloheimo, the Head of Service Design in OpusCapita, is called as the customer experience transformer and organisational designer. He is passionate about bringing more empathy and more synchronised leadership into organisations.
  • Tuomas Bergström

    Tuomas Bergström is the CTO for PAF - Play Among Friends. He has an extensive experience in internet, gaming and gambling industries.
  • Tuomas Kivisaari

    Tuomas Kivisaari is working as a Program Manager at Sanoma Technology. He has over 8 years of experience in business transformation, application management and technology development projects in media and electronics industry.
  • Ville Lestinen

    Ville Lestinen, Nuclear Business Development Manager in Fortum, has been involved in several nuclear power projects. More recently he has concentrated on the development of working practices and especially project culture in the nuclear business.