Taina Kovanen, the Head of Network Deployment in TeliaSonera, is heading the division responsible for building telecommunication infrastructure for Sonera customers, enabling people to communicate with each other. Taina believes that with the right attitude people and organisations can make things happen so that both customers and employees are happy. To be successful in creating great customer experience it is crucial that all employees are empowered to take responsibility for creating superior customer experience.

Great customer experience belongs to the whole organisation.

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