Toni Paloheimo, the Head of Service Design in OpusCapita, lives to bring joy and beauty to us all through better customer and employee experiences. Some call him CX transformer, others organisational designer. Labels aside Mr. Paloheimo is passionate about bringing more empathy and more synchronised leadership into organisations. At the moment he is working to further improve the experience all OpusCapita's 2300 service professionals create every day. His motto stands: “Life’s a journey to beauty.”

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